Return/Exchange Process and Policy

We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a replacement, exchange, or full refund of the product price and any associated tax, within seven (7) days of receipt of the item(s).  However, there will be a 20% restocking fee for any returned hard goods.

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags by GiftBasketGram.com will be returned to purchaser at their expense and no refund will be issued. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

GiftBasketGram.com will charge a 15% restocking fee if an item is returned without first receiving an RGA (Return Goods Authorization) from GiftBasketGram.com customer service or if an item is returned to the incorrect address. So, before returning any items, contact Customer Service, Monday-Friday 8am to 5pm, at (928) 505-5833 or for a Return Goods Authorization (RGA) number and details on how to return or exchange the product.